Shipping Policy

At TOMS, we want getting your gear to be straightforward. We deliver by courier across South Africa.

Shipping costs

Delivery is free on orders of R2,000 or more. For orders below R2,000, a R150 shipping fee applies at checkout.

Where we deliver

We deliver to addresses across South Africa. TOMS operates online only and does not offer in-store collection.

Please provide a complete street address, including your suburb, postal code and any unit, complex or business details.

When your order ships

We process orders within 1–2 business days after payment is confirmed, subject to stock availability. Orders placed on weekends or public holidays are processed from the next business day.

Processing may take longer during sales or other busy periods. If a stock issue or significant delay affects your order, we’ll contact you. For pre-orders and products with longer lead times, check the estimated dispatch information on the product page.

Delivery times

Once dispatched, estimated delivery times are:

• Main centres: 2–3 business days
• Regional areas: 3–5 business days
• Remote or outlying areas: 5–7 business days

These estimates are in addition to processing time. Delivery may vary with your location and courier schedule.

Tracking and receiving your order

We’ll send tracking details by email or SMS once your order has been dispatched. If you haven’t received them within the expected processing period, contact us with your order number.

Please provide a phone number the courier can use and ensure someone is available to receive the delivery. If you need to change your address, contact us as soon as possible. Changes may not be possible after dispatch. If a delivery attempt is unsuccessful, contact us and we’ll help arrange the next steps.

Damaged, incorrect or missing items

Please check your order when it arrives. If anything is damaged, incorrect or missing, contact us as soon as possible with your order number, a description of the issue and photographs where relevant. Keep the product and packaging while we investigate. We’ll advise you on the next steps.

Delayed or missing deliveries

If your order hasn’t arrived within the estimated delivery period, contact us with your order number. We’ll follow up with the courier and keep you updated.

For returns, refunds and exchanges, please see our Returns & Exchanges Policy. Nothing in this Shipping Policy limits your rights under applicable South African consumer law. Consumer Protection Act · Electronic Communications and Transactions Act

Before publishing: add a link to the Returns & Exchanges Policy and confirm the shipping rates, timelines and “online only” statement still apply.